Privacy policy.

This policy applies to information handled through the MOTEVRA website and related customer-service interactions. The information required for a particular feature depends on how you use the website and which services are enabled for your order.

1. Information we may collect

• Contact and account details: name, email address, phone number, sign-in identifiers and profile details you provide or authorise a sign-in provider to share.
• Order and delivery details: products purchased, order history, delivery address, destination country, shipping and tracking information, and information needed to resolve an order.
• Payment and transaction details: payment method, transaction status, provider reference, amount, currency and information needed to reconcile a payment or refund. Payment providers may collect and process payment information directly under their own policies.
• Customer communications and content: support messages, product reviews, wishlist items, newsletter preferences and other information you choose to submit.
• Technical information: IP address or approximate location inferred from it, device and browser details, request logs, cookie identifiers and basic usage or security events where available.

2. How we use information

We may use information to create and secure accounts, maintain your cart, process orders and payments, calculate destination-specific shipping or taxes, arrange supplier fulfilment and delivery, provide tracking and support, manage returns and refunds, respond to enquiries, improve website reliability, prevent fraud or abuse, comply with legal obligations and maintain business records.

We use information for marketing communications only where permitted and according to the choices and consent requirements that apply. You can use the unsubscribe option in a marketing email where one is provided or contact us to update your preferences.

3. When information may be shared

We may share the minimum relevant information with service providers that help operate the website and complete a request, such as hosting, database and storage providers, authentication services, payment processors, suppliers, fulfilment partners, delivery carriers, customer-support tools and email providers. For an order, a supplier or carrier may need the recipient's contact and delivery details to fulfil or deliver the item.

We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, protect customers and the website, resolve disputes, or support a business transfer. We do not publish your private account or delivery details publicly.

4. Cookies and similar technologies

Essential storage supports sessions, cart and core site preferences. If MOTEVRA enables the Meta marketing pixel, it is optional and remains inactive unless you accept marketing cookies in the consent prompt. You can change your choice at any time using “Cookie settings” in the footer. Rejecting optional marketing cookies does not prevent you from using the store.

5. International processing

MOTEVRA serves customers across destinations and uses third-party technology and fulfilment providers. As a result, information may be processed in Pakistan or other countries where our service providers, suppliers or carriers operate. Those countries may have different data-protection rules. We take reasonable steps to use service providers and safeguards appropriate to the information and services involved, subject to the capabilities and terms of those providers.

6. Retention and security

We keep information for as long as reasonably needed to provide services, maintain order and financial records, handle disputes, enforce agreements and meet legal obligations. Retention periods vary by information type and purpose. We use reasonable technical and organisational measures to protect information, but no internet transmission or storage method can be guaranteed completely secure.

7. Your choices and requests

Depending on applicable law, you may be able to request access to, correction of, deletion of or a copy of personal information, object to certain processing, withdraw consent where processing is based on consent, or complain to an appropriate data-protection authority. Some information must be retained to complete orders, prevent fraud or meet legal obligations. To submit a privacy request, use our Contact page and identify the account or order concerned. We may need to verify your identity before acting.

8. Children

MOTEVRA is a general automotive shopping website and is not designed for children to make purchases independently. If you believe a child has submitted personal information inappropriately, contact us so we can review the request.

9. Third-party websites and services

Links to payment services, social networks, supplier sites or other third-party services are governed by those providers' own terms and privacy notices. This policy does not control how an independent provider handles information once it receives it.

10. Changes to this policy

We may update this page as our services, technology or legal obligations change. The latest version and update date will be published here.

11. Contact

For privacy questions or requests, contact MOTEVRA through our Contact page. Please avoid sending passwords, full payment-card details or other highly sensitive information through a support message.

This policy describes general website practices and is not legal advice. It should be reviewed against the privacy laws of the countries in which MOTEVRA operates and the specific settings of its service providers.